Royal Orchid Resort & Convention Centre

Location, ambiance, tranquility. Reception staff was very cordial

NOT COMPLAINING..but 1. When there are 2 guests per room, only one towel is given 2. The wooden floor board creaked at every step,was unpleasant 3.On this visit - no a la carte was available, the menu offered was disappointing

Room was smelling damp, there was cracks in the sink in the bathroom, the shower wasnt clean.

stay was okay but booking.com sucks

Booking.com team: I would like to bring to your attention that, for this booking, the hotel denied that they have no such booking confirmation in their system. I really had a tough time at the time of check in as booking was not there. How come booking.com didn't check whether booking is confirmed with the hotel or not. I was stranded for almost 1 hour at hotel reception. Finally, they could manage one room for me & I could check in. I need to give a second thought for using booking.com as a trusted partner for my hotel booking needs.

Cleaning and vibe and food

Kids games not that much

Location rooms staff and above all hospitality

Lift to slow

Really bad stay . The only thing okay was the breakfast buffet.

I would strongly advise against booking a room stay here. You would notice that there are many bad reviews here and then some good ones. Please Believe the bad ones, they reflect the reality. We were charged Rs. 9000 for a room , a price point where you can get a room at Taj or Ibis or Mariott at a little extra. The first thing we noticed when we entered was the foul smell on all of second floor, which comes when someone mops the floor using dirty mop cloth. The room had the same foul smell, when we asked the housekeeping, they promptly flooded the room with room fresheners. We asked for a room change and shifted to first floor.That was only the beginning and wish we had just packed our bags and left. Here are the other things which went wrong: 1) There was no hot water in the shower or bathroom. 2) The water pressure in the toilet jet was not there , you have to hold it at an angle to let the water in . 3) The ac cooling does not work . 4) The rooms are not sound insulated and we woke up at 6 am from all the noise in the kitchen and corridors.

Good location. Little outside of city however its is good for family with stay and relax . Buffet dinner with reasonable prices.

Little poor Maintenance. Bathtub is leaking to outside room. They can be fix it with that room.

The grounds are lovely to relax in especially the lawn area restaurant

Rooms were a little outdated

Break fast was good, add some re english breakfast menu items.

SPA was anwlys calling for needful, but the price is higher.

Staff at the reception specially Sangetha and another girl with her were very helpful and friendly all the time.

Toilet

The welcome and the check in process was very quick. We were personally assisted by Sangeetha before our arrival at the property. I had made special requests which was executed without any further doubts in a very beautiful way thanks to Sangeetha along with the housekeeping team. The spa was also very good. The staff were all very kind and polite Thanks for making my first anniversary a memorable one. Now I have a go to place for special occasions. Keep up the good work.

Breakfast was delicious and staff were all very friendly. We didn't have a chance to use the facilities, but there were plenty.

I stayed in two different rooms, but the bathrooms were flooding in both. For the first night, there was only one towel in my room. I called the front desk for more towels but didn't receive them until an hour later.

We like the facilities and activities for our children plus the buffet breakfast and dinner are great

I liked the calmness of the property when there was less crowded. However, there was little bit of privacy needed from one room to another room during the stay I could hear the next room conversations from my room.

The Balcony region was not cleaned properly.

Your staff are probably very corrupt They probably deliberately make a show of credit card transaction not working They use it twiceThey have charged me twice for breakfast on 7-12-24I have also sent you a email for the above Please refund me Rs 993

Your staff are probably very corrupt They probably deliberately make a show of credit card transaction not working They use it twiceThey have charged me twice for breakfast on 7-12-24I have also sent you a email for the above Please refund me Rs 993

Location, Amenities and staff were really good and their behaviour was professional.. What stood out for us was the food 9 out of 10 for taste.

Room could have been cleaner and fresh.

Food was okay

The entry to the room was full of muddy puddles . Inside room was stinking good bad . Asked for a room freshener which never came . The door curtains fell down while I was trying to open . The flush in the toilet was not flushing unless tried 2 to 3 times. The flush water was coming out of the commode. No toiletries in the toilet .

Location, Indoor games , swimming pool

Cleanness , Superior Room , which smells like hell , broken old stuff like mini refrigerator front door fell down , Inside room there is o uncomfortable smell like old wood or moisture or something dead , Even changing the room also smells the same 404, 402

Location

Price per day is expensive compared to the facility they provide.. Certain things don't work in the room. They charge for room service and everything you consume in the room will be charged.Infrastructure is becoming old. Discount applies to food and drinks consumed from their restaurant not to the mini bar they have in the room. Restaurant food is expensive.Mini bar items are expensive. Sunday orchestra sings only English songs when we are Indians. Why not kannada and Hindi songs? We are sending the wrong message about our own rich culture.

Convenient location.

The price per day is more than what they provide. The TV was small and certain things didn't work in the room. Infrastructure has become old and they haven't upgraded certain things.